Delivery GuaranteePackage protection your customers trust, without the claims work
Delivery Guarantee adds an optional guarantee to your cart. When a package goes missing or arrives damaged, our team reviews the claim and tells you exactly what to do, and the cost is credited back to you.
Everything handled, start to finish
Cart and Buy Now
A clean toggle by every checkout button, plus a one-line notice under Buy it now. Priced automatically from the order total.
We review every claim
Customers file on your store or on deliveryguarantee.net. We check the order, address and tracking, and decide.
Clear instructions
Approved? You get an email saying exactly what to do: refund an amount, or send specific items as a free replacement.
Credited back to you
Approved claims are credited at your product cost or the refund amount, so you're not out of pocket for covered losses.
Dashboard in Shopify
Fees collected, attach rate, approved claims to handle and your running statement, right in your Shopify admin.
Privacy built in
Only the data claims need, deleted after a year, never sold. Shopify's privacy requests handled automatically.
Free to install, usage-based
Your customers pay the guarantee fee at checkout. Each month, the fees collected are billed to you through Shopify, less the claims we approved and credited to you. If credits are larger than fees, we pay you the difference.
No setup fees, no monthly minimum, and you see every fee, credit and charge on your statement.
Getting started
- Install the app from your install link and approve billing
- Turn on the Delivery Guarantee app embed in your theme
- Link your claim page in your footer and shipping emails
- That's it. We take it from there.
Ready to offer Delivery Guarantee?
Tell us about your store and we'll send your install link.